Service
Delivery & returns
Shipping options
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 2 — 4 business days | Free over €150 · otherwise €6.95 |
| Express | 1 — 2 business days | €14.95 |
| Click & collect | Ready next business day | Free — Berlin atelier |
Free standard shipping applies automatically at checkout once your bag reaches €150. Delivery estimates start from dispatch and exclude weekends and public holidays.
Returns policy
We want every piece to feel right. If something is not for you, return it within 30 days — the essentials are below.
- 30-day window
- Return any unworn piece within 30 days of delivery for a full refund to your original payment method.
- Free returns
- EU and UK orders include a prepaid return label — request one from your account or the concierge.
- Condition
- Pieces must be unworn, unwashed and returned with all tags attached and, where relevant, original packaging.
- Refund timing
- Once your return reaches the atelier and passes a quick check, refunds are issued within 5 — 7 business days.
Need a hand with a delivery or return?
Contact the concierge